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                              THE GREEN HOTEL AND RESORT MANAGEMENT COMPANY WHERE SMALL IS BEAUTIFUL

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    TRAINING

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    COSMETIC TREATMENTS

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    45 min - $85​

    HERBAL TREATMENT

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    60 min - $100

    HOT STONES MASSAGE

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    ​60 min - $120

    COSMETIC TREATMENTS

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    45 min - $85​

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    RELAXATION TREATMENT

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    45 min - $80

    HOT STONES MASSAGE

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    ​60 min - $120

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    AREAS OF TRAINING

    

    1. Ready to work short courses​

    2. Certification courses​

    3. Management courses

    

    Overview of management training:

    

    Part 1
    Legal basis and institutional infrastructure of hotel business
      National peculiarities of travel and hotel business
      Economic and social conditions of activity of foreign markets of travel and hotel services
      Classification of hotels
      Main functions of hotel services
      Legal regulation of hotels
      International law documents which regulate hotel business
      Signing contracts with residents and non-residents
      Signing sales co



    Part 2 

    Marketing of hotel services and sales           
      Hospitality marketing
      Marketing management
      Segmentation and positioning
      Marketing services components: product, price policy, promoting and communication, staff, procedures, material environment
      Marketing strategy development
      Writing marketing plan
      Creating hotel image by PR and advertising means
      Analysis of competitors activity while preparing commercial decisions
      Scenarios and tactics of competitive struggle
      Development of marketing projects
      Modern methods of sales stimulating
      Sales to corporate clients
      Advertising in travel and hotel business
      Exhibition activity
      Situation exercises (cases), practical tasks, role-plays

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    Part 3

    Hotel services management                                            
      Hotel activity demand management
      Seasonality in hotel management
      Work of reception and accommodation services
      Work of rooms availability
      Room Service
      Conference-halls sales service
      Restaurants at the hotel
      Situation exercises (cases), practical tasks, role-plays


    Part 4

    Work with guests and quality of services management       
      Client-oriented approach in hotel management
      Consumer behavior models
      Client bank of hotel
      Identifying of clients preferences
      Service quality criteria. Methods of determining the quality of service , surveys questionnaires, criteria qty feedback and recovery, prevention
      In-corporate standards. Employee as a part of the brand
      Service quality standards as an internal product
      International standards of service quality in hotel
      Client retention
      Complaints handling. Behaviour of a client with complaints, surveys questionnaires internal recovery techniques
      Critical incident technique
      Relationship marketing
      Clients loyalty
      Client loyalty model
      Building of loyalty programs
      Clients relations management with the help of CRM systems
      Situation exercises (cases), practical tasks including quest design and feed  back loop

    

    Part 5
    Housekeeping management and supervision  
      Rostering
      reductions of linen damage
      Inventory control
      Guest supplies when is it too little or too much
      Room asset register
      Excel models (rostering)

    

    Part 6

    Hotel chief engineer service            
      Works performed report
      Construction and sanitary norms
      Writing cost sheets
      Contracts and subcontracts
      Types of maintenance contracts
      Preventive measures in technical conditions
      Preparing for winter period
      Air conditioning system
      Running repairs
      Practical tasks

    

    Part 7

    Financial management in hotel and accounting in GAAP and IAS         
      Writing financial plan for hotel business
      Budgeting
      Cash flows forecasting
      Expenses control/break even analysis
      Analysis of the company financial activity
      International standards of accounting in hotel industry (GAAP and IAS)
      Financial recording of hotel businesses
      Taxation of travel, hotel and restaurant organizations
      Practical tasks (budget model)

     


    Part 8
    Food and beverage operations     
      Take delivery of stock
      Store stock
      Rotate and maintain stock
      Maintain stock levels and records
      Process stock orders
      Minimise stock losses
      Follow up orders
      Organise and administer stock takes
      Menu engineering
      Practical tasks( Menu eng with excel)

    

    Part 9
    Modern methods of pricing in hotel           

    Formation of pricing in conditions of increasing competition
      Price strategies in hotel business:
      High prices strategy
      Low prices strategy
      Client-oriented strategy
      Psychology of pricing
      Hubbart formula
      Market mix cost benefit analysis on pricing mechanism
      Determining the price for the hotel services
      Prices regulation
      Situation exercises (cases), practical task Marketing mix model pricing yield

    

    Part 10

    Human resources management in hotel   
      Professional skills of manager
      Negotiation skills
      Leadership and conflicts control
      Staff Recruiting
      Hotel staff skills and knowledge
      Methods of selecting hotel personnel. Effective interviewing
      Formation of customer culture
      Training and skills developing needs
      Conformity of personnel to an organizational culture
      Awareness of cultural peculiarities of guests
      Notion of contact personnel. Authority delegation.
      Building of training system of contact personnel in hotel
      Incorporate PR
      Staff motivation
      Valuation of work done
      Contact with client. Body language
      Business etiquette
      Dress code
      Contact with client. Body language
      Situation exercises (cases), practical tasks, role-plays

    

    .Part 11
    Information technologies for hotel business                       
      Use of Internet technologies for hotel promoting and sales increasing
      Complex software products in hotel business  (Fidelio, Libico)
      Situation exercises (cases), practical tasks

    Part 12
    Safety issues in hotel business             
      Functions and structure of Hotel Security Service
      Security measures
      Buildings safety
      Explosive devices
      Evacuation rules
      Robbery prevention
      Commercial secrets protection
      Technical means of hotel security
      Access control system
      Television control system
      Control of life-support system in hotel building
      Situation exercises (cases), practical tasks

     


    Part 13

    Modern strategy of hotel development          
      Creating of high quality service 
      Basic notions in strategic planning of hotel Business
      Financial, human and organizational factors that influence the development of corporate strategies
      Different methods of strategy development
      Notion of strategy direction
      SWOT analysis 
      Analysis of environment of activity
      Staff skills, material and financial resources audit  
      Resources and market needs correlation
      Different organizational structures (why) unless it refers to management structures with regards to leases against management agreements
      Resources configuration
      Use of information in strategy control
      Situation exercises (cases), practical tasks, research
      Individual Hotel revision of current reports: Daily Manager's report, credit control. FTRR, Discounting, complaints, discrepancy rates rooms etc


    Part 14

    Project and risk management for events 
            
      Development of objectives and scope of projects
      Resources strategy development for events
      Financial viability of events through project analysis
      Project agreements and evaluation methods
      Implementation of project strategies and project monitoring
      Financial control for events projects
      Meeting events project timelines
      Event project team and staging management
      Development of risk management strategies for events
      Implementing risk management for events
      Monitor risk management strategies for events

    © Habitat Resorts and Hotels  copyright 2012 no animals or the environment were harmed in the making

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