TRAINING
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COSMETIC TREATMENTS
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45 min - $85​

HERBAL TREATMENT
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60 min - $100

HOT STONES MASSAGE
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​60 min - $120

COSMETIC TREATMENTS
​
45 min - $85​
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RELAXATION TREATMENT
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45 min - $80


HOT STONES MASSAGE
​
​60 min - $120
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AREAS OF TRAINING

1. Ready to work short courses​
2. Certification courses​
3. Management courses

Overview of management training:

Part 1
Legal basis and institutional infrastructure of hotel business
National peculiarities of travel and hotel business
Economic and social conditions of activity of foreign markets of travel and hotel services
Classification of hotels
Main functions of hotel services
Legal regulation of hotels
International law documents which regulate hotel business
Signing contracts with residents and non-residents
Signing sales co
Part 2
Marketing of hotel services and sales
Hospitality marketing
Marketing management
Segmentation and positioning
Marketing services components: product, price policy, promoting and communication, staff, procedures, material environment
Marketing strategy development
Writing marketing plan
Creating hotel image by PR and advertising means
Analysis of competitors activity while preparing commercial decisions
Scenarios and tactics of competitive struggle
Development of marketing projects
Modern methods of sales stimulating
Sales to corporate clients
Advertising in travel and hotel business
Exhibition activity
Situation exercises (cases), practical tasks, role-plays
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Part 3
Hotel services management
Hotel activity demand management
Seasonality in hotel management
Work of reception and accommodation services
Work of rooms availability
Room Service
Conference-halls sales service
Restaurants at the hotel
Situation exercises (cases), practical tasks, role-plays
Part 4
Work with guests and quality of services management
Client-oriented approach in hotel management
Consumer behavior models
Client bank of hotel
Identifying of clients preferences
Service quality criteria. Methods of determining the quality of service , surveys questionnaires, criteria qty feedback and recovery, prevention
In-corporate standards. Employee as a part of the brand
Service quality standards as an internal product
International standards of service quality in hotel
Client retention
Complaints handling. Behaviour of a client with complaints, surveys questionnaires internal recovery techniques
Critical incident technique
Relationship marketing
Clients loyalty
Client loyalty model
Building of loyalty programs
Clients relations management with the help of CRM systems
Situation exercises (cases), practical tasks including quest design and feed back loop

Part 5
Housekeeping management and supervision
Rostering
reductions of linen damage
Inventory control
Guest supplies when is it too little or too much
Room asset register
Excel models (rostering)

Part 6
Hotel chief engineer service
Works performed report
Construction and sanitary norms
Writing cost sheets
Contracts and subcontracts
Types of maintenance contracts
Preventive measures in technical conditions
Preparing for winter period
Air conditioning system
Running repairs
Practical tasks

Part 7
Financial management in hotel and accounting in GAAP and IAS
Writing financial plan for hotel business
Budgeting
Cash flows forecasting
Expenses control/break even analysis
Analysis of the company financial activity
International standards of accounting in hotel industry (GAAP and IAS)
Financial recording of hotel businesses
Taxation of travel, hotel and restaurant organizations
Practical tasks (budget model)
Part 8
Food and beverage operations
Take delivery of stock
Store stock
Rotate and maintain stock
Maintain stock levels and records
Process stock orders
Minimise stock losses
Follow up orders
Organise and administer stock takes
Menu engineering
Practical tasks( Menu eng with excel)

Part 9
Modern methods of pricing in hotel
Formation of pricing in conditions of increasing competition
Price strategies in hotel business:
High prices strategy
Low prices strategy
Client-oriented strategy
Psychology of pricing
Hubbart formula
Market mix cost benefit analysis on pricing mechanism
Determining the price for the hotel services
Prices regulation
Situation exercises (cases), practical task Marketing mix model pricing yield

Part 10
Human resources management in hotel
Professional skills of manager
Negotiation skills
Leadership and conflicts control
Staff Recruiting
Hotel staff skills and knowledge
Methods of selecting hotel personnel. Effective interviewing
Formation of customer culture
Training and skills developing needs
Conformity of personnel to an organizational culture
Awareness of cultural peculiarities of guests
Notion of contact personnel. Authority delegation.
Building of training system of contact personnel in hotel
Incorporate PR
Staff motivation
Valuation of work done
Contact with client. Body language
Business etiquette
Dress code
Contact with client. Body language
Situation exercises (cases), practical tasks, role-plays

.Part 11
Information technologies for hotel business
Use of Internet technologies for hotel promoting and sales increasing
Complex software products in hotel business (Fidelio, Libico)
Situation exercises (cases), practical tasks
Part 12
Safety issues in hotel business
Functions and structure of Hotel Security Service
Security measures
Buildings safety
Explosive devices
Evacuation rules
Robbery prevention
Commercial secrets protection
Technical means of hotel security
Access control system
Television control system
Control of life-support system in hotel building
Situation exercises (cases), practical tasks
Part 13
Modern strategy of hotel development
Creating of high quality service
Basic notions in strategic planning of hotel Business
Financial, human and organizational factors that influence the development of corporate strategies
Different methods of strategy development
Notion of strategy direction
SWOT analysis
Analysis of environment of activity
Staff skills, material and financial resources audit
Resources and market needs correlation
Different organizational structures (why) unless it refers to management structures with regards to leases against management agreements
Resources configuration
Use of information in strategy control
Situation exercises (cases), practical tasks, research
Individual Hotel revision of current reports: Daily Manager's report, credit control. FTRR, Discounting, complaints, discrepancy rates rooms etc
Part 14
Project and risk management for events
Development of objectives and scope of projects
Resources strategy development for events
Financial viability of events through project analysis
Project agreements and evaluation methods
Implementation of project strategies and project monitoring
Financial control for events projects
Meeting events project timelines
Event project team and staging management
Development of risk management strategies for events
Implementing risk management for events
Monitor risk management strategies for events